Website Support Plans

Let Us Manage Your Website

With AWebsite Support Plan

Bold Eye Media Support Plan Benefits

Let Bold Eye Media take care of your website & relieve your stress! Don't see a support plan that fits your needs? Let's chat about creating a customer Bold Eye Support Plan!

Managed Hosting

All of our plans include web hosting on a Virtual Private Server (VPS) that is WordPress tuned. 

Support Tasks

We are here to support your website with more than just maintenance. We offer monthly support tasks every month to keep your website content up to date. 

Managed Updates

WordPress is software that needs to be updated on a regular basis. We run updates once a week to make sure your website is kept up to date.

SSL Certicate

SSL used to just be for E-Commerce websites, but now SSL is becoming a requirement for all website. The good news is Google give SSL enabled website a bonus in rankings.

Nightly Backups

We actually backup the backup for an added protection. There are 2 different backups running nightly. To top it off there are also backups done before running updates.

Staging Site

To keep your major updates stress free we include a staging site so that the updates can be done and tested in a safe environment, and then pushed back to the live site. 

Security Monitoring

Your website is being monitored and protected 24/7 from malware and other threats.

Website Reports

You will receive monthly reports with website analytics, updates that were done, uptime monitor overview, security analysis, and any optimization that needed to be done to keep the database tuned.

Basic Plan

  • Premium Hosting Included
  • WordPress Updates
  • Plugin & Theme Updates
  • Security & Uptime Monitoring
  • Nightly Off-Site Backups
  • Basic Email Ticket Support
  • Staging Site Included
  • FREE Let's Encrypt SSL
  • Premium Licenses Included
  • Monthly Tasks
  • Performance Optimization
  • Monthly Website Reports
  • Website Report Analysis
  • Scheduled Consulting Calls
  • CDN For Faster Load Times
  • Advanced Metrics Dashboard
  • E-Commerce Website Support
  • SEO Tracking W/Competitor Ranking

Managed Plan

  • VPS Hosting Included
  • WordPress Updates
  • Plugin & Theme Updates
  • Security & Uptime Monitoring
  • Nightly Off-Site Backups
  • Priority Email Ticket Support
  • Staging Site Included
  • FREE Let's Encrypt SSL
  • Premium Licenses Included
  • Up to (2) Monthly Tasks (No Roll-Over)
  • Performance Optimization
  • Monthly Website Reports
  • Website Report Analysis
  • Scheduled Consulting Calls
  • CDN For Faster Load Times
  • Advanced Metrics Dashboard
  • E-Commerce Website Support
  • SEO Tracking W/Competitor Ranking

Premium Plan

  • VPS Hosting Included
  • WordPress Updates
  • Plugin & Theme Updates
  • Security & Uptime Monitoring
  • Nightly Off-Site Backups
  • Priority Email Ticket Support
  • Staging Site Included
  • FREE Let's Encrypt SSL
  • Premium Licenses Included
  • Up to (2) Monthly Tasks W/Roll Over
  • Performance Optimization
  • Monthly Website Reports
  • Website Report Analysis
  • Quarterly Scheduled Consulting Calls
  • CDN For Faster Load Times
  • Advanced Metrics Dashboard
  • E-Commerce Website Support
  • SEO Tracking W/Competitor Ranking

Bold Plan

  • VPS Hosting Included
  • WordPress Updates
  • Plugin & Theme Updates
  • Security & Uptime Monitoring
  • Nightly Off-Site Backups
  • Priority Email Ticket Support
  • Staging Site Included
  • FREE Let's Encrypt SSL
  • Premium Licenses Included
  • Up to (6) Monthly Tasks W/Roll Over
  • Monthly Scheduled Consulting Calls
  • Weekly Website Reports
  • Website Report Analysis
  • Performance Optimization
  • CDN For Faster Load Times
  • Advanced Metrics Dashboard
  • E-Commerce Website Support
  • SEO Tracking W/Competitor Ranking

Frequently Asked Questions

What is a support task?

A support task is defined as any task that requires 30 minutes or less. Support tasks include, but are not limited to: Adding Photos, Content Changes, Adding New Blog Posts (Content provided by you unless you are on a marketing support plan.)  

What is a website support report?

Every month we will send you a website support report covering the following:

  • Updates
    • You will see the total number of updates that were performed on your website that month. We update all of our client's websites once a week.
  • Backups
    • We run 2 different backups of your site every day to ensure that in case an emergency hits your website is safe. You will see an overview of how many backups were done, and also the most recent one. 
  • Optimization
    • To keep your website running fast we optimize it by deleting post revisions, cleaning up the database as needed. You will see an overview of what was optimized that month.
  • Uptime Monitor
    • We are monitoring your website 24/7 to notify us the minute it goes down if disaster strikes. You will see an overview of that month's uptime in a %. 
  • Security
    • There are scans done every done to ensure that your website is free of any malware or security threats. You will see an overview of Malware Scans, Vulnerabilities, Web Trust. 
  • Basic Analytics
    • To keep you up to date with what your website is doing we connect it to Google Analytics. Your report will cover:
      • Site Sessions
      • Page Views
      • Pages/Session
      • New Sessions
      • Referrers
      • Keywords
      • Top Page Views
      • Bounce Rate
      • Social Media Sessions
      • Average Time on Site 

Do I have to use your hosting service?

Yes, we have spent many years using random hosting providers, and have not had very good luck properly supporting our clients on low-quality that way. Every client is put on a WordPress Tuned server that ensures the highest quality experience for you and Bold Eye Media.  

How often do you backup my website?

All of our clients get their website backed up off-site every night. We also run backups before we run any updates to the website. This method ensures that if an update fails we can revert back immediately to the last restore point. If something happens, and you need to restore your website to a previous version we are happy to help.

Do you remove malware from my website if infected?

You betcha! If a hacker, malware or another attack gets past the barriers, we'll take care of it.

Why does WordPress need to be updated?

WordPress is software that needs to be maintained, and updated on a regular basis. Many of the updates are security updates to keep your website safe from vulnerabilities, fix bugs and maintain functionality. We update your website once a week to ensure everything is kept up to date. 

How often do you check to make sure my website is up?

Every support client gets their website scanned by the uptime bots every minute. If the website goes down for any reason, we are notified immediately so we can take care of it. This is considered a high priority so we will investigate, and respond outside of normal business hours.